Terms and Conditions

Melissa Flack English Tuition

Terms and Conditions 2024-25

Payment and Fees - 1:1 English Tuition

1:1 in person tuition is charged at the rate of £42.50 per hour (within PO1 – PO6 areas, subject to availability).
For in person tuition outside of PO1 – PO6 (subject to availability) additional payment to cover travel time and expense will be required.
1:1 online tuition is charged at the rate of £37.50 per hour.
Feedback will be given on work produced during the tutoring session, and on any agreed, short tasks set by the tutor, which have been completed between sessions, during the tutoring session as part of the teaching and learning process.
If you would like marking and feedback on any additional work produced outside of tutoring sessions, this can be provided for the following rates:

o Short written work, under two pages - £7.50

o Longer written work, over two pages, up to six - £15

o Whole GCSE exam paper (per paper) - £25

A minimum 30-day notice period will be given of any changes in fees.
Bookings will be confirmed once payment and your initial booking form have been received.
Payment is due by 48 hours in advance of a lesson or commencement of a block of lessons.
All fees are payable via bank transfer to Melissa Flack English Tuition – account details available upon sign-up.
Cancellations must be made at least 24 hours prior to the lesson start time for a full refund or transfer of your fee to the next lesson. Cancellations made after this time are non-refundable, unless exceptional circumstances apply (e.g. sudden illness).
Should two cancellations be made in a row (unless exceptional circumstances apply) or if a pattern of cancellations occurs, we cannot guarantee your usual time will continue to be reserved.
If we need to cancel a lesson, you will receive a full refund, or you may choose to transfer your fee to your next lesson. In certain circumstances, a replacement lesson may be agreed at a mutually agreeable time.
If we need to cancel an in-person lesson, we will where possible attempt to rearrange this as an online lesson instead.
We offer a free, no obligation, 15-minute initial consultation to discuss your needs.
We reserve the right to decline, cancel or terminate any booking at any point. Should fees have already been paid, a full refund for unused lessons will be given.
We cannot accept any legal responsibility for grades you attain either in public examinations or from your educational establishment.
You have the right to end a lesson at any point. We are not able to offer either full or part refund for lessons that have already commenced.

Payment and Fees - ‘The Write Space’ Creative Writing Group

Groups (both ‘Inklings’ and ‘Wordsmiths’) are charged by a recurring monthly subscription of £36 per month.
This amount is annualised and breaks during weeks when the group is not running are factored into the fee. The monthly fee covers 37 workshops per year (September – August).
In ‘Inklings’ your payment covers workshops which are 55 minutes long. Brief feedback may be given on short (paragraph or under) pieces of writing within the workshop (this is not guaranteed every week).
In ‘Wordsmiths’ your payment covers workshops which are 45 minutes long. In addition to this, once per quarter, you will have a 15 minute 1:1 session at the end of the workshop, in which you can receive more detailed feedback, feedback on a longer piece of (pre-submitted at least seven days in advance) work or creative mentoring. Brief feedback may also be given on short (paragraph or under) pieces of writing within the workshop (this is not guaranteed every week).
You are booked into the group once you have started your payment subscription, completed the booking details and have had a short introduction meeting with me.
If you are unable to attend a session, your payment is non-refundable. Recordings and resources will be made available to you.
If we need to cancel a workshop, for example due to unforeseen circumstances or illness, we will in the first instance try to offer the workshop at a rescheduled time. If you are unable to attend the rescheduled workshop, as above, your payment is non-refundable, however recordings and resources will be made available to you. If it is not possible for us to reschedule, we will refund you at the rate of £11.68 per session.
A minimum 30-day notice period will be given of any changes in fees.
We reserve the right to decline, cancel or terminate any booking at any point.
We cannot accept any legal responsibility for grades you attain either in public examinations or from an educational establishment.
You have the right to end a session at any point. We are not able to offer either full or part refund.

In Person Tutoring

Where the student is under the age of 18, an adult, who is over the age of 18 and who has parental responsibility for the student, must be present in the same room, or at a minimum within hearing distance of the tutoring session with doors open.
An environment suitable for learning should be provided:

o Downstairs, where possible;

o In a suitable room, for example the family dining room (not a bedroom or informal location);

o Within the presence, or at a minimum within hearing distance with doors open, of a parent or guardian;

o At a desk or table, which is large enough for both the tutor and tutee to sit comfortably at;

o Where as far as is possible, distractions are kept to a minimum;

o Where any inappropriate (for example posters featuring bad language or nudity) or confidential items have been removed.

· Parents and guardians should ensure all children and adults in the environment are wearing appropriate clothing.

Online Tutoring

Online tutoring will take place over Zoom.
Ideally, the student will have access to a screen large enough to easily view the lesson (e.g. laptop or PC screen).
As with in person tutoring, where the student is under the age of 18, an adult, who is over the age of 18, and who has parental responsibility for the student must be present in the same room, or at a minimum within hearing distance of the online tutoring session, with doors open.
As with in person tutoring, an environment suitable for learning should be provided: